MUV is a logistics company that provides customized ground transportation management services to individuals, groups and events globally. Clients include companies going through ERP implementations or merger activities that require timely and efficient movement of transition teams. MUV also provides scheduled transfers of attendees via coach shuttle service to large conference planners between convention center, hotels and activity venues.
A few years ago, MUV’s owner was introduced to Maven Associates when he was seeking an outside facilitator for the company’s annual strategic offsite meeting. The meeting was composed of the management team as well as a few individual contributors, and was meant to set the next year’s strategic objectives. Prior to the meeting, Maven interviewed the attendees to understand individual objectives, uncover underlying agendas and hear first-hand expectations in an effort to facilitate a productive conversation.
Pulling from previous meeting templates and experiences, Maven designed a structured meeting agenda and over the course of two days, lead the team through their objectives, and served as secretary. Maven’s participation enabled all company attendees to actively participate in the discussions. Following the meeting, Maven provided a read out of the meeting with a summary of what was discussed, decisions made and a road map to continue the momentum.
The MUV team was so pleased with the outcome that they asked Maven to facilitate subsequent annual meetings. Over time, Maven was also asked to participate in quarterly meetings. Maven has facilitated the annual strategy retreat since 2013.
MUV has seen substantial growth during its period working with Maven, and attributes some of that to the momentum, outside and unbiased perspective, and valued opinions that Maven brings to their strategic discussions.